Service Standards

Standards of customer service

BCB’s customer service standards are created and implemented according to the best industry practices and rules.

• With all our clients we enter into a service agreement and all our operations are subject to its terms and conditions.
• Each our client has an account manager assigned and available 24/7 via any of the agreed communication channels.
• For each our client we issue secure access tools including keywords, security tokens, fingerprint and other biometric data security, and more.